Returns and Refunds

We take great care to ensure the quality of our products. If your order arrives damaged, soiled, or contains an incorrect item or other defect, please contact us within seven days of delivery. After confirming the issue, we will arrange a replacement or refund.

Returns and exchanges due to customer preference or circumstances are generally not accepted.

For returns or exchanges due to defective products or incorrect items, the return shipping costs will be covered by us.

Returns or exchanges may not be accepted if more than seven days have passed since delivery, if the product has been used, or if the product has been damaged or soiled while in the customer's possession.

If you would like to request a return or exchange, please contact:

Branch Inc.
PAPERO
contact@papero.jp